When replacing the photoconductor unit, please be aware that the counter on the printer is reset whenever you install a new photoconductor unit. As a result, you will lose all the unused pages on the old one. This does not occur when you install an old or used photoconductor.
If you have access to a used photoconductor unit (for example, one from another Optra W810 printer), try installing it in the printer first.
- If installing a used photoconductor clears up the problem, you will know that the original photoconductor needs to be cleaned or replaced.
- If changing the photoconductor does not fix the problem, the PC kit counter will not be reset and you will not lose any unused pages from the old photoconductor.
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